Welcome to Charaku On-line Shopping! Here you will find a variety of green teas, both leaf teas and organic matcha, from various appellations around Japan. Charaku teas are fresh packed, in Japan, in nitrogen-flushed small batches to bring you the freshest and healthiest tea possible. It is then packaged in elegant Japanese paper wrapping. Gift boxes that can hold two to four 50g packs are also available for a small additional charge (only our Houjicha comes in larger packaging, and does not fit in the gift box.) Properly prepared, most Japanese teas produce at least three good infusions. With our affordable prices, this equates to about 15 - 30 cents per serving! Compare that (in terms of price and health benefits) to a 2-a-day specialty coffee habit. Our Tea Ware and Tea Accessories catalogs feature all of the items needed to properly prepare Japanese green tea, and to thoroughly enhance your tea experience. Here we offer ceramic tea pots, cups, and bowls hand-made by artisans in Japan and the U.S. Tea whisks, scoops, and storage containers are also available. Additional tea wares and accessories can also be found on our companion site, WaSabiDou Antiques & Folk Crafts, mingei-wasabidou.com.
We accept major credit cards and Paypal via our secure shopping site. For those who prefer telephone orders, we are happy to take your call at 206-660-4189. For those wishing to use personal checks or bank drafts, please contact us for information on payment clearance waiting periods, and for mailing instructions.
We generally ship items within one to two business days of receiving your order. We ship via USPS Priority Mail, with Delivery Confirmation and Insurance. Additional insurance may be required for shipments that include ceramics. Nation-wide delivery points typically receive shipment within 2-3 business days. Should you require an alternate shipping method; we are happy to accommodate requests for UPS, FedEx, and USPS Express Mail services. Please contact us for a shipping quote for any special arrangements.
Refunds and Returns Policy
We want your tea experience to be totally satisfying. Please contact us immediately should you have any concerns about your order. We will do our utmost to resolve any issues and provide you with the information necessary to proceed with a refund or return. However, in order to prevent fraudulent refunds; we do require that returns or refunds be pre-authorized, and requested within 7 days of delivery receipt. Returns not pre-authorized within this time period will not be refunded.